Privacy Policy

1. Introduction

Tabriz Health ("we," "us," or "our") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our medical tourism services.

By using our services, you consent to the data practices described in this policy. If you do not agree with this policy, please do not access our website or use our services.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you provide directly to us, including:

• Contact Information: Name, email address, phone number, country of residence
• Medical Information: Medical history, current conditions, treatment preferences, medical records you share with us
• Travel Information: Passport details, visa information, travel dates
• Payment Information: Billing address, payment method details (processed securely through third parties)
• Communication Records: Messages, inquiries, and correspondence with our team

2.2 Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address and location data
• Browser type and version
• Device information
• Pages visited and time spent
• Referral sources

3. How We Use Your Information

We use the collected information for the following purposes:

• Service Provision: To facilitate medical consultations, coordinate treatments, and arrange travel logistics
• Communication: To respond to inquiries, provide updates, and send relevant information about your medical journey
• Coordination with Partners: To share necessary information with clinics, doctors, and tourism partners for service delivery
• Improvement: To analyze usage patterns and improve our website and services
• Legal Compliance: To comply with applicable laws and regulations
• Marketing: With your consent, to send promotional materials about our services

4. Sharing Your Information

We may share your information with:

4.1 Healthcare Providers

We share your medical information with clinics, hospitals, and doctors involved in your treatment to ensure proper medical care. This sharing is essential for service delivery.

4.2 Tourism Partners

We share necessary information with tourism agencies, hotels, and transportation providers to arrange your travel and accommodation.

4.3 Service Providers

We may share information with third-party service providers who assist us in operating our website, conducting our business, or serving you (e.g., payment processors, IT support).

4.4 Legal Requirements

We may disclose information if required by law or in response to valid legal requests.

5. Medical Information Protection

We understand the sensitive nature of medical information and take special care to protect it:

• Medical records are stored securely with encryption
• Access is limited to authorized personnel only
• We share medical information only with healthcare providers directly involved in your care
• We comply with applicable healthcare privacy regulations
• You can request deletion of medical records after treatment completion

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• SSL/TLS encryption for data transmission
• Secure data storage with access controls
• Regular security assessments
• Staff training on data protection

However, no method of transmission over the Internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

7. Cookies and Tracking

Our website uses cookies and similar tracking technologies to enhance your browsing experience. These include:

• Essential Cookies: Required for website functionality
• Analytics Cookies: Help us understand how visitors use our site
• Marketing Cookies: Used for targeted advertising (with consent)

You can control cookie preferences through your browser settings.

8. Your Rights

Depending on your location, you may have the following rights:

• Access: Request a copy of your personal data
• Correction: Request correction of inaccurate data
• Deletion: Request deletion of your data (subject to legal requirements)
• Portability: Request transfer of your data
• Objection: Object to certain processing of your data
• Withdraw Consent: Withdraw consent for marketing communications

To exercise these rights, please contact us using the information below.

9. Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this policy. Specifically:

• Medical records: Retained for 7 years after last treatment (or as required by law)
• Account information: Retained while your account is active
• Marketing preferences: Until you unsubscribe
• Website analytics: Anonymized data retained for 3 years

10. International Data Transfers

As a medical tourism platform, your information may be transferred to and processed in Iran and other countries where our partners operate. We ensure appropriate safeguards are in place to protect your data during such transfers.

11. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. For pediatric patients, we require parental or guardian consent and involvement.

12. Updates to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last Updated" date. We encourage you to review this policy periodically.